Regulated by the CQC - what that means for you
Choosing a care provider for someone you love is a big decision, and it's natural to want reassurance that they'll be safe, well looked after, and treated with dignity. As a company regulated by the Care Quality Commission (CQC), we're held to national standards that go far beyond what we say about ourselves. Here's what that looks like in practice.
Independent inspections, not just our word for it
The CQC carries our independent inspections of our service, checking that the care we provide matches what we promise. We're proud of our current GOOD rating - you can read our full inspection report on the CQC website, so you can make your decision with real evidence, not just marketing.
Fully vetted and approved carers
All our carers go through a thorough recruitment process, including enhanced DBS (criminal record) checks, reference checks and identity verification in line with CQC regulations. No one works with us until these checks are complete because trust starts before day one of meeting any of our clients.
Ongoing compliance, not a one-off tick-box
Maintaining our CQC registration means we're held to regulatory standards on an ongoing basis, not just when an inspector visits. That means safe staffing levels, proper record-keeping, safeguarding procedures, and a clear process if anything ever falls short so you always know who to turn to.
Standardised training across the company
Every carer completes training in line with the Care Certificate (the nationally recognised standard used across the health and social care sector) covering areas like safeguarding, medication support, moving and handling, and first aid. No one supports a client until this training is complete.
